Refund & Cancellation Policy
Last updated: July 27, 2026
This policy explains how refunds and cancellations work for both website launch projects and monthly Website Care subscriptions. It applies to all services purchased from Mainstay Studio and forms part of our Terms of Service.
All amounts are in United States dollars (USD).
Website launch projects
Before work begins
If you cancel within 3 calendar days of paying your deposit and before we have started design work, your deposit is fully refunded. Just email us.
After work has begun
Once design and build work is underway, the deposit covers time already spent and is non-refundable. If you cancel mid-project:
- You owe nothing further beyond the deposit already paid.
- You receive the work completed to that point, in whatever state it exists.
- The remaining 50% balance is not charged.
If we can’t deliver
If we are unable to complete your project for any reason on our end, we refund your deposit in full, regardless of how much work has been done.
Not satisfied at go-live
Your project includes two rounds of revisions specifically so problems get fixed before launch. If the finished site does not match what was described in your written proposal, tell us and we will correct it at no charge. If we cannot bring it in line with the agreed scope, we will refund the final 50% payment.
Website Care subscriptions
Cancelling
You may cancel your monthly care plan at any time by emailing duy@mainstay-studio.com. We ask for 14 days’ notice so we can hand off hosting cleanly.
- Your plan stays active through the end of the current billing period.
- You are not billed again after cancellation.
- There is no cancellation fee and no long-term contract.
Partial months
Monthly subscription fees are not prorated. Because the plan is billed in advance, cancelling mid-month does not generate a partial refund — your service simply continues until the period ends.
Billing errors
If you were charged in error — a duplicate charge, a charge after cancellation, or a charge for a plan you did not authorize — email us and we will refund it in full. No argument, no questions.
What happens to your site after cancelling
Hosting under the care plan ends when the plan ends. On request, and once any outstanding balance is paid, we will provide an export of your site files so you can host them elsewhere, and we will help point your domain to your new host. Your domain name remains yours throughout.
How to request a refund
Email duy@mainstay-studio.com with your business name and what you’d like refunded. We respond within 2 business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
Before disputing a charge
If something looks wrong on your statement, please email us first. Nearly every billing issue can be sorted out the same week, and we would much rather fix it directly than have you go through your bank.
Contact
Mainstay Studio
Greater Austin & Central Texas
duy@mainstay-studio.com